On speaking English in customer service positions....

Look, I'm not one of those "Speak English or GTFO of America" kind of people, but there are some instances where at least understanding English is probably a good idea.  Now, I understand I shouldn't expect awesome customer service from Wendy's all the time.  I've come to accept if you can make me fat for $5 you probably skimp on some things.  Having said that though, here is my adventure today.

(Please don't judge my food choice...)

Drive up to drive through...
Worker:  "Would you like to try our chicken salad?"
Me: (in my head) "No, damn it, I'll tell you what I want, that's why I came here...."
Me:  No thanks, I would like a medium double stack combo, plain with no cheese..
Worker:  You want  2 bacon doubles with cheese? What do you want to drink.
Me: A Dr Pepper but that's not what I ordered...
Worker: You wand a Dr Pepper for both? ok, that's $8.77
Me. Ummm.... no   I want a medium double stack combo, plain with no cheese.
Worker: Ok, you want anything else?
Me:  Another double stack, same way.
Worker:  You want cheese with that?
Me. No. Thank you.
Worker: that will be $4.98 at the first window... (see $5 fat meal)

Pull up..

Worker:  Como Esta?
Me: I'm good. How are you?
Worker looks confused hands me my card back and says thank you.
Me: (mentally) I'm brown, doesn't mean I speak Spanish, lady.  Also, didn't you just take my order, wtf makes you think that the guy you were just talking to on the intercom who speaks with a Texas accent has any idea how to speak Spanish miraculously in the past 5 seconds it took me to drive up, just 'cause I'm brown....
Me: Thanks.

I grab my food and check it (always a key) and hey there's no cheese but it has everything else on it...

So, I take it back in and explain to the lady at the front..

Me:  I wanted this plain with no cheese.
She looks at it and says "Plain?"
Me: Yes.
Worker: And you wanted cheese?
Me. No... (someone's f'n with me, right? like this is on camera somewhere, right?)
Worker: Ok
She walks to the back and i hear her explain in Spanish (yah I understand a little Spanish, not the point at the moment) "He wants this plain with no cheese"
Other worker. No Queso?!? solomente carne y "bread"
Worker 1: Si
Workers 2, 3, 4 and 5... *snicker*
Me: (WTF!)
Worker 1: here you go, sorry.


Like I said, i'm not a speak Enlgish or GTFO kind of guy but seriously at least be able to functionally understand English before you serve customers, that's all I ask.  Also, don't profile me 'cause I'm brown....

Ahh well.. it was damn delicious when I finally got to eat it.

Peace,